Shipping policy

Thank you for shopping with Libby’s Soaps & Candles. We carefully prepare and package your order in Joliet, Illinois.

Where we ship

We currently ship to eligible addresses within the United States. Available destinations and shipping services are shown at checkout. We do not currently offer international shipping.

Order processing

Please allow 1–5 business days for us to prepare your order before shipment. Business days are Monday through Friday, excluding holidays.

Custom and made-to-order products may require additional preparation time. Any different processing time will be stated on the product page or agreed with you before purchase.

Processing time is separate from the carrier’s delivery time. Selecting a faster shipping service does not shorten preparation time.

If we cannot ship within the stated processing time, we will contact you with an updated estimate and the option to agree to the delay or cancel the unshipped portion of your order for a full refund.

Shipping services and rates

We offer USPS and UPS services where available. Shipping charges and available delivery estimates are displayed at checkout before you pay.

Rates depend on your order and delivery address. Carrier delivery estimates are not guaranteed arrival dates.

Tracking your order

Once your order ships, we will send a shipping confirmation with tracking information to the email address provided at checkout. Tracking may take time to update after the carrier receives your package.

Local pickup

Local pickup is available in Joliet, Illinois when offered at checkout.

Please wait for your “Ready for pickup” notification before coming. Then call 779-702-0298 to arrange a pickup time. Pickup is by appointment only.

Your pickup notification will include the location and instructions. Please bring your order confirmation.

Incorrect addresses or order changes

Please check your shipping address carefully before placing your order.

If you notice an error, email info@libbyssoapsandcandles.com immediately with your order number and the correction. We will do our best to update an order that has not shipped, but changes cannot be guaranteed once it has been dispatched.

If a package is returned because of an incorrect or incomplete address provided at checkout, we will contact you about next steps. Additional postage may be required to resend it.

Delayed or missing packages

If your package is overdue, tracking stops updating, or it is marked delivered but cannot be found, please contact us with your order number.

For packages marked delivered, check around your delivery location and with household members or building staff. We will help investigate with the carrier and work with you toward an appropriate resolution.

Damaged deliveries

If your order arrives damaged, please contact us as soon as possible. Include your order number and, where possible, photos of the damaged products, shipping box, and label.

Keep the products and packaging until we provide instructions. We will review the issue and arrange an appropriate replacement or refund.

Warm-weather deliveries

Candles and wax melts can soften in high temperatures. Please retrieve your package promptly and bring it indoors. If heat damage affects your order, contact us with photos so we can help.

Contact

For shipping or pickup questions:

Email: info@libbyssoapsandcandles.com
Phone: 779-702-0298