Refund policy

RETURNS

At Libby's Soaps & Candles we want you to feel good about your purchase. Please review the details below before requesting a return.

We accept return requests for eligible candles and wax melts within 30 days of delivery or local pickup.

Items must be unused, unburned, undamaged, and in their original packaging. Please provide your order number or other proof of purchase.

Items that cannot be returned

For hygiene and product-quality reasons, soaps and personal-care products—including lotions, creams, body oils, body butters, and scrubs—cannot be returned for a change of mind.

We also do not accept change-of-mind returns for used products, custom or personalized orders, gift cards, or products clearly marked “Final Sale” before purchase.

These exclusions do not prevent you from reporting a damaged, defective, or incorrect item.

How to request a return

Email info@libbyssoapsandcandles.com with your order number, the item you wish to return, and the reason for your request.

Please contact us before sending anything back. If your return is approved, we will provide the return address and shipping instructions. Mail the approved return within 14 days of receiving those instructions.

Return shipping and costs

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refundable for these returns. We do not charge a restocking fee.

Please package your return securely and use a tracked shipping service.

If we sent the wrong item or your item arrived damaged or defective, we will cover any required return shipping.

Damaged, defective, or incorrect items

Please contact info@libbyssoapsandcandles.com as soon as you discover a problem. Include your order number and, where possible, clear photos of the item, packaging, and shipping label.

Keep the item and packaging until we provide instructions. Do not use damaged products or burn a candle in cracked or broken glass.

We will review the issue and arrange an appropriate replacement or refund. You do not need to return a damaged item unless we ask you to.

Refunds

We will inspect your return and email you the outcome within 10 business days of receiving it.

Approved refunds will be issued to your original payment method within 5 business days of approval. Your bank or payment provider may need additional time to post the credit.

For eligible change-of-mind returns, the refund covers the amount paid for the returned products and applicable tax, excluding original shipping charges.

If your refund has not appeared within 15 business days after approval, contact info@libbyssoapsandcandles.com.

Exchanges

We do not offer direct exchanges. For eligible products, please request a return and place a separate order for the item you would like instead.

Questions

Email: info@libbyssoapsandcandles.com
Phone: 779-702-0298

This policy does not limit any rights you may have under applicable consumer-protection laws.