Politique d’expédition

Thank you for choosing our small business for your handmade product needs. We are committed to ensuring a smooth and satisfactory shipping experience for all our customers. Please take a moment to review our shipping policy to understand how we handle the shipment of our products.

  1. Processing Time: Once your order is received, please allow us 1-5 business days to process and package your handmade products. We take great care in preparing each item to maintain its quality and ensure it arrives in perfect condition.

  2. Shipping Methods and Carriers: We offer shipping services through reliable carriers to ensure your products are delivered securely and on time. The available shipping methods will be presented during the checkout process, and you can choose the one that best suits your needs. The carriers we commonly work with include USPS, UPS, and FedEx.

  3. Shipping Rates: Shipping rates are calculated based on the total weight of your order and the destination address. You can view the shipping costs for your specific order during the checkout process. We strive to provide competitive shipping rates while ensuring your products are shipped safely.

  4. Domestic and International Shipping: We offer both domestic and international shipping options. Please note that international shipping may incur additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information on potential fees.

  5. Tracking Information: Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment online and estimate its delivery date. Please note that tracking information may take some time to become available after your order is shipped.

  6. Lost or Damaged Shipments: While we take precautions to ensure that your products are packaged securely, sometimes unforeseen circumstances can result in lost or damaged shipments. If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving your package, and we will work with you to resolve the issue promptly.

  7. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or mis-deliveries due to incorrect address information. If you realize that you have provided an incorrect address, please contact us as soon as possible to update the shipping details.

  8. Shipping Restrictions: Some products, such as candles and wax melts, may be subject to shipping restrictions in certain locations due to flammability concerns. We comply with all applicable shipping regulations and restrictions, and if we are unable to ship specific products to your location, we will notify you promptly and provide alternatives if available.

We hope this shipping policy clarifies the process and sets expectations regarding the shipping of our handmade products. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. Thank you for supporting our small business!